5/9/2023 0 Comments Mta buses schedule![]() On-time performance is not released publicly, the audit added. “By setting such a low bar for satisfactory on-time performance … any current customer dissatisfaction with the on-time performance of express bus service will remain.” Perhaps most alarming, the on-time performance for the express bus system, which has 300 routes and carries 50,000 people a day, is set at “a modest” 60 percent, according to the audit. Two of the three indicators for which there are goals - wait assessment and bunching performance - “do not appear to provide particularly useful information about express bus service,” the comptroller’s audit said. The MTA does a poor job assessing the performance of its express bus system and considers it good enough if a bus line has an on-time rate of 60 percent, according to a new audit by Comptroller Scott Stringer, who raised “significant issues” with the MTA’s monitoring of express buses.Īccording to the new audit, the MTA has nine “performance indicators” for assessing its express bus system - but the MTA has “not set goals for measuring … actual performance” for six of those nine indicators, which include such things as on-time performance, the percentage of buses that actually arrive, bus speeds, average wait time for customers beyond the scheduled wait time.
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